By Ray Hancart, Account Director
You wouldn’t try to sell heavy coats in summer.
The presentation went well; the client is ready to move forward with the “new world” social media program you and the team recommended. Everyone works furiously to get the brand’s Facebook fan page built and Twitter handle ready to go. Momentum builds a little, but for some reason the message isn’t getting traction. You’re not gaining followers and the interaction levels are minimal. Sound familiar?
Due to the overwhelming surge of brands using social media vehicles as part of their marketing strategy, it’s a position many find themselves in. Your first instinct is to fix the message so you hammer away at it with complete confidence that if you fix the messaging all will be right. Ever consider your timing might be a little off?
The adage “timing is everything” holds just as true with new age social media as it does in regular old life. You wouldn’t try to sell heavy coats in summer so don’t try to tell someone about your great breakfast specials at two in the afternoon.
If you think timing might be the culprit dragging your social media outreach down, try these three solutions:
1. Think like your audience. How does your audience use social media vehicles in their daily lives? When is their high usage time period? Where are they when reading your latest tweet? Nothing less than a thorough understanding of your audience’s social media (and life) habits can hinder your outreach.
2. Not everyone lives in your time zone. While it’s a simple thing, it’s a mistake I see commonly made. Just because you live in the Eastern Time Zone, doesn’t mean squat to the 60% of your customers that live in California. This needs to be considered when choosing the right time to deliver a message.
3. Nine to five doesn’t always cut it. Customers don’t just cease to exist when you leave for the night. In fact, reaching them while you’re both on the couch watching Glee might be the time of the day when they’re most receptive. If your audience research agrees, consider shifting the daily timing of your program to prime time.
If the emphasis on timing seems familiar, it’s for good reason. It’s very similar to what marketers grappled with when first diving into e-mail communications. It worked quite well then for those who mastered it, and can do the same for your social media program now.
Photo Credit: Robbie73